Effective Communication MCQ Quiz in मल्याळम - Objective Question with Answer for Effective Communication - സൗജന്യ PDF ഡൗൺലോഡ് ചെയ്യുക

Key Points

Effective Communication:

Effective communication is a process of exchanging ideas, thoughts, knowledge, and information such that the purpose or intention is fulfilled in the best possible manner. In simple words, it is nothing but the presentation of views by the sender in a way best understood by the receiver.

Important Points

Principles of Effective Communication:

1. The principle of clarity: A message should be clear, free from distortion and noise. A vague message is not only a barrier to creating effective communication but also causes a delay in the communication process and this is one of the most important principles of effective communication.
2. Principles of Brevity: A communication should be brief i.e. just necessary and sufficient. Repetition and over-explanation are likely to destroy the actual meaning and importance of the message. Moreover, the reader may feel disturbed by receiving a long message.
3. The principle of Simplicity: Message should be given using simple and familiar words yet it should be persuasive and convincing. Vague and technical words should be avoided. Simple words are easy to understand and help the receiver to respond quickly.
4. The principle of Timeliness: Communication is meant to serve a specific purpose. If communication is made in time, communication becomes effective. If it is made untimely then it may become useless.
5. The principle of Compass: The communication net should cover the whole organization. The concerned people must know “What exactly they need and “When they need it. And effective communication will serve such.
6. The principle of Integrity: Communication should consider the level of people, principles & objectives of an organization to create a network or chain. Such a network will provide a better field of internal and external communication.
7. The principle of strategic use of Informal Organization: The most effective communication results when managers use the informal organization as complementary to formal communication, e.g. arranging sports, cultural function & dinner for the employees can be informal organization.

From the above discussion, it can be concluded that One-way transfer of information is not a principle of effective communication

Communication is the process of transmission of information. 

Key Points

• Effective communication ensures the message is received and understood with clarity and purpose. 
• Concepts that cannot be directly experienced through our senses are referred to as abstract. 
• A common or intuitive experience is necessary for efficient communication about abstract concepts. 
• Abstraction is a process of simplification in which formerly precise aspects are left ambiguous, vague, or undefined. 
• It helps receivers to draw inferences from the experience. 

• Abstraction uses a strategy of simplification, wherein formerly concrete details are left ambiguous, vague, or undefined; thus effective communication about things in the abstract requires an intuitive or common experience between the communicator and the communication recipient.

Thus, in communication, a high order of inference drawn from experience, direct or indirect, is responsible for Abstraction. 

Additional Information

• Genaralisation is a broad assertion or concept that is applied to a variety of individuals or objects.
• The simplification process deals with a simple message and avoids clichés and jargon.

Communication is the process through which we exchange ideas, opinions, feelings, etc. and develop understanding. It is a two-way process and the basic purpose of communication is to create mutual understanding and unity of commonness of purpose. The communication process is successful only when the message is conveyed clearly.

Effective classroom communication means the transmission of knowledge from the teacher to the students in the most comprehensive way such that the students can grasp the teachings in the most convenient way and easily understood. The effectiveness of the classroom communication will depend upon 

1. Content Mastery-

• With the sound base of knowledge, the teacher can teach and answer any queries asked by the students during classroom hours.
• Content mastery will equip the teacher to disseminate the true and actual value of education.

2. Clarity in language teaching-

• Effective communication can only happen if the message is clear to the receiver. The message should be clear and convey specific goals. It can be done by making use of verbal as well as non-verbal communication. >Barriers to effective communication must be avoided such as any semantic barrier or jargon used by the teacher that may lead to confusion in the minds of the students. Using the vocabulary that is suited to that particular age group.
• The message should be analyzed and adapted according to the nature and developmental level of the audience (students). It will help the Teacher to speak the lucid and understandable language so that it is easier for students to attain knowledge.

3. Consistency in preparation-

• It will enable smooth functioning of the class as the teaching would be than regular and the curriculum is covered as a whole having consistency and regularity while conducting the classes.

Note: Completing portions in time just for sake of teaching is not a desirable trait as the quality of Teaching matters more than just by merely completing the portions in time anyhow.

Key PointsEffective communication is defined as communication between two or more persons in which the intended message is −

• Properly encoded 
• Delivered through an appropriate channel
• Received
• Properly decoded and understood by the recipient(s)

In other words, communication is said to be effective when all the parties (sender and receiver) in the communication, assign similar meanings to the message and listen carefully to what all have been said and make the sender feel heard and understood

 Important PointsCharacteristics of effective communication are as follows:-

• Fluency in the language-Communication must be complete so as not to baffle the recipient. Better communication helps in better decision-making by the latter. It develops and enhances the reputation of an organization.
• Brief and easily understandable-The message which the sender wants to convey must be simple, easy to understand and systematically framed to retain its meaningfulness.
• Free from errors-The information communicated must not be vague or false in any sense; it must be free from errors and grammatical mistakes.
• Reliable and devoid of any false claims-The sender must be sure from his end that whatever he is conveying is right by his knowledge. Even the receiver must have trust in the sender and can rely on the message sent.

Therefore, the correct answer is A), (B), (D), (E) only

Effective communication is a basic prerequisite for the attainment of organizational goals. No organization, no group can exist without communication. Coordination of work is impossible and the organization will collapse for lack of communication.

Analyzing the options:

1. Attitude Surveys: 

• An employee attitude survey is a management tool business owners or managers use to learn about the views and opinions of their employees on issues pertaining to the company and their role within the organization.
• It is both a methodology and a process to help management understand the different needs of the organization from the perspective of the employees. 
• It is done by fielding online questionnaires or conducting interviews.
• They may be undertaken occasionally to check the pulse of the workforce with regard to a specific concern, for example, the implementation of a new policy.
• These surveys may also be done regularly to measure employee engagement and morale and identify new areas that need resolution so they can be included in the next planning activity.

2. Performance Record:

• A performance record, in the employment context, is the compilation of written details concerning measures related to employees such as unit, quantity, quality, accounting, and cost measures.
• The employee performance management process provides an opportunity for the employee and supervisor to discuss development goals and jointly create a plan for achieving those goals.
• Performance plans contribute to organizational goals and the professional growth of the employee. It helps in indicating the effectiveness of the communication process in the organization.

3. Students attendance:

• This is just a measurement of the number of students present in a classroom, whether actively participating or not.
• Individual attendance helps to understand the regularity of the students as well their interest to attain the class.
• Attendance is another reflection of effective parent-teacher communication.
• Students attained class daily when communication makes learning easier, helps students achieve goals, increases opportunities for expanded learning strengthens the connection between student and teacher, and creates an overall positive experience.

All the above factors are responsible for measuring the effectiveness of the communication channel. Hence, the correct answer is Option 2.

4. Selection of communication channel:

• A communication channel refers either to a physical transmission medium such as a wire or to a logical connection over a multiplexed medium such as a radio channel in telecommunications and computer networking.
• A channel is used to convey an information signal, for example, a digital bitstream, from one or several senders (or transmitters) to one or several receivers.
• A channel has a certain capacity for transmitting information, often measured by its bandwidth in Hz or its data rate in bits per second.
• Communicating data from one location to another requires some form of pathway or medium. These pathways are called communication channels.

The effectiveness of the message send depends on the communication channel but it is not a tool to trace the result or the effectiveness. It has to determined before communication and the result understood after the feedback.​

Communication can be defined as the process through which two and more persons exchange ideas and develop understanding. Two aspects are important in communication, first is the transmission of ideas, feelings, facts, etc. It implies that there must be a receiver if communication is to occur. The sender of the message must consider the receiver while structuring his message from a technical standpoint as well as in delivering it. When the receiver is not considered, there is either no response or there may be a wrong response. Secondly, it emphasizing the understanding element by both sender and receiver.

Effective communication is a basic prerequisite for the attainment of organizational goals. No organization, no group can exist without communication. Coordination of work is impossible and the organization will collapse for lack of communication. Effective communication approaches provide information, examples, and exercises that make communication more effective.

Following are the features of effective communication- 

• Communication is a dynamic process, i.e. communication is continuous in nature and vital for successful teaching and learning.
• Classroom communication is a two-way process, where the students provide immediate feedback to what is being taught. 
• Coercion refers to forcing someone to do something. Effective communication allows students to be more open and freely express their opinion without any fear, whereas coercion can lead to intimidating the students which can be counterproductive.
• A good communicator/teacher creates curiosity and interest in the learner by clear and concise speech rather than being repetitive.

• The idea of communication is the exchange of information from one point to another, such communication can only be termed as effective if the message/information send from the sender is received in the form and content by the receiver as intended by the sender.
• Immediate response can not check the quality of the medium it can be an advantage but can not be a defining feature for effective communication. For example- If a person A talking to another person B in Spanish, when person B has no knowledge of Spanish is completely useless. No matter how immediate they received feedback because the message is not delivered effectively.
• Delivered using appropriate media- For example, if the government wants to inform or deliver a message about a specific policy to people who are illiterate, then publishing that news in newspapers would be ineffective as the receiver has no understanding of that language.
• Delivered slowly and clearly- This is not incorrect or wrong completely but given the option, the better choice among is C'-'Received as intended by the sender.

Hence, it is clear from the above points that Communication will be effective if it is received as intended by the sender.

Effective communication needs a supportive social environment.

• Communication refers to the process of exchange of ideas, thoughts, knowledge, and information such that the purpose or intention is fulfilled in the best known possible manner.
• Communication must meet the purpose of the sender
• The sender must be sure from his end that his conveyed message is right by his knowledge even the receiver must have trust in the sender so that he can rely on the message
• Due consideration of the recipient must be made keeping in mind the attitude, language, knowledge, education level, and position of the receiver
• The message must be well-drafted to reflect the sender's courtesy, humbleness, and respect towards the receiver
• A communicator must be emotionally aware and be able to influence others from within
• Interactions must be there to build strong and long term relationship

Therefore option 3 is the correct answer.

• Communication is the process of an exchange of ideas, feelings, thoughts and opinions between two or more individuals.
• Communication in a classroom takes place between the teacher and his/her students or among students.
• Effective classroom communication is crucial for the success of the teaching-learning process.
• Classroom communication is purposive in nature and is done with the intent of making the students clearly understand a topic.
• Learners communicate to express their doubts and concerns to which a teacher promptly responds. However, a teacher-centred approach in the classroom might limit the learning in students as the students remain as passive listeners.
• A good teacher tries to deliver his/her lessons in such a manner so as to facilitate learning and get the meaning clear in the minds of the students by encouraging them to ask doubts and give feedback.
• Thus, the teacher will be an effective communicator only when students understand the meaning of what he/she teaches.

The correct answer is 'One-way process'

Key Points

• Effective Communication:
  • Effective communication is a process that involves the exchange of information, ideas, and feelings between individuals or groups.
  • It is characterized by clarity, understanding, and the ability to elicit appropriate responses.
  • For communication to be effective, it should be continuous, context-dependent, and based on feedback.
• Continuous process:
  • Effective communication is ongoing and does not stop after a single exchange.
  • It involves a series of interactions that build understanding and relationships over time.
• Context-dependent:
  • The effectiveness of communication is influenced by the context in which it occurs, including cultural, social, and situational factors.
  • Understanding the context helps in tailoring the message for better reception and comprehension.
• Based on feedback:
  • Feedback is essential for effective communication as it ensures that the message has been understood as intended.
  • It allows for adjustments and clarifications, fostering a two-way interaction.

Additional Information

• Importance of feedback in communication:
  • Feedback helps the sender know whether the message was received accurately and understood correctly.
  • It enables the sender to make necessary adjustments to improve clarity and effectiveness.
• Role of context in communication:
  • Context includes physical setting, cultural background, and social dynamics, all of which influence how messages are interpreted.
  • Effective communicators are adept at reading and adapting to different contexts.

The correct answer is Avoiding eye contact.

Key Points

No message can be understood clearly without careful listening and it is one of the most essential ingredients of effective communication. Avoiding eye contact is not an effective listening technique.

• ​Keeping an eye contact means that you are interested in the conversation and the speaker.
• Active listening is a way of listening and responding to another person that improves mutual understanding.
• Active listening is the act of-
  • hearing a speaker
  • avoiding premature judgment
  • reflecting understanding
  • clarifying information through restating a paraphrased version of the speaker’s message-
  • asking questions, summarizing, and sharing

Important Points

 Some of the techniques of effective active listening-

• Focus on the intent and purpose of the conversation
• Pay attention to body language
• Give encouraging verbal cues
• Clarify and paraphrase information
• Wait for the speaker to pause to ask clarifying questions
• Refrain from judgment
• Summarize, share, and reflect